Refund Policy

1. Overview

This Refund Policy describes when you are entitled to a refund of credits or fees on Yontari. It is the same policy set out in Section 6 of our Terms of Service, presented here on its own page for easy reference.

2. Failed Generations Are Refunded Automatically

If a generation fails due to a Service error (not an input-quality issue), the credits it consumed are refunded to your account automatically. You do not need to contact support to request this refund — it is applied as soon as the failure is recorded.

3. Generations Can't Be Cancelled Once Running

Once a generation starts, its credit cost is committed and the generation cannot be cancelled. If it then fails through no fault of yours, the credits are refunded automatically as described in Section 2 above.

4. Credits

Credits never expire and roll over indefinitely — your monthly subscription credits and any separately purchased top-up packs remain in your balance for as long as your account exists, including after you cancel a subscription.

30-day refund window. You may request a refund of a purchase within 30 days of payment for any credits you have not yet used, consistent with our Merchant of Record's buyer terms and your statutory consumer rights. Credits already spent on completed generations are non-refundable, because the service was delivered; beyond the 30-day window, credits are non-refundable except as required by applicable law. Approved refunds are returned to your original payment method through the Merchant of Record.

5. Subscriptions

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then. No pro-rated refunds are issued for unused subscription time.

6. Billing

Billing is handled by our third-party Merchant of Record, identified at checkout. Subscription fees are billed monthly in advance through that provider, which also manages payment processing and sales tax/VAT collection on our behalf.

7. Refund Requests and Questions

Questions about a refund may be directed to [email protected].

You can also reach us through our contact form — no account required.