Refund Policy

1. Overview

This Refund Policy describes when you are entitled to a refund of credits or fees on Yontari. It is the same policy set out in Section 6 of our Terms of Service, presented here on its own page for easy reference.

2. Failed Generations Are Refunded Automatically

If a generation fails, the credits it consumed are refunded to your account automatically. That includes a job that never started (for example a queued run the system later cancelled). You do not need to contact support to request this refund — it is applied as soon as the failure is recorded.

3. Generation Cancellation and Refunds

You can cancel queued and running generations through the public API. If you cancel before any paid provider request has been recorded, the credits charged for the generation are refunded automatically.

Once a paid provider request has been recorded, you can still cancel the generation, but its credit charge is not refunded. Failed generations are refunded automatically as described in Section 2 above.

4. Credits

Unused credits — whether granted by a subscription or purchased as a top-up pack — never expire. They remain in your balance for the life of your account, including after you cancel a subscription, unless you spend them, a refund removes unused credits from that purchase, or a payment dispute holds or reverses those credits. A payment dispute holds the matching unspent credits while it is reviewed, and they are returned if the dispute is resolved in Yontari's favour or withdrawn. If the dispute is resolved in your favour, the payment is refunded and those credits remain removed. Credits can also leave your balance when we apply an account adjustment.

30-day refund window. You may request a refund of a purchase within 30 days of payment for any credits you have not yet used, consistent with our Merchant of Record's buyer terms and your statutory consumer rights. Credits already spent on completed generations are non-refundable, because the service was delivered; beyond the 30-day window, credits are non-refundable except as required by applicable law. Approved refunds are returned to your original payment method through the Merchant of Record.

5. Subscriptions

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then. No pro-rated refunds are issued for unused subscription time.

6. Billing

Billing is handled by our third-party Merchant of Record, identified at checkout. Subscription fees are billed monthly in advance through that provider, which also manages payment processing and sales tax/VAT collection on our behalf.

7. Refund Requests and Questions

Questions about a refund may be directed to support@yontari.com.

You can also reach us through our contact form — no account required.